*picture of brain exploding here, if I wasn't too lazy to go find one*
Just a few things that stuck out at me today at work. Our office manages apartment rentals as well as self-storage units. Note that this is a very SLOW day, hence my ability to take the time to record some of our encounters. A normal day is like this, except times ten:
1. Guy calls. Wants to pay us electronically. He wants us to walk him through his bank’s website. If you need assistance with your banking, shouldn’t you call YOUR BANK?
2. Guy calls and says he used to live in our apartments and moved out four years ago. He asks “Do you have my cat?” He says that way back when he used to live here, at some point his cat ran away. He wants to know if anyone has since “returned” it to us. Why, yes, sir, in fact we have had a cat living in our lost-and-found box for the last five years... oh wait, sorry, that cat doesn’t meet your description. Not yours. Bummer.
3. Woman is in to sign her new apartment lease and is sneering at me the whole time, pointing at every sentence and huffing about every little thing. “Well this is a weird one!”, she exclaims, pointing to the line that says ‘No Public Drinking of Alcohol’. Is that going to be a problem for you, ma’am?
4. Person calls and asks a million questions about our apartments. Ten minutes into the conversation, she says “Do you allow dogs?” Absolutely not. She’s very disappointed: “Aw. It’s SOOO hard to find rentals around here that allow dogs!” Very true. So shouldn’t that be the FIRST thing you ask?
5. Person calls looking for directions. Our office is in one place, and the storage unit are down the street. She insists this is not true, that the office and storage units are at the same location. She argues this up and down. “There MUST be some storage units where you are! It says so on the website!” No, that is our OFFICE address you see on the website. The place you need to go before you can get into the storage units. She states “No, you’re wrong. You don’t know what you’re talking about.” I’m pretty sure I am more familiar with my workplace than you are, random stranger who has never been here before.
6. Same person calls back like 10 times an hour. Apparently she is 68, and will somehow be bringing her things to storage by bus every day. !?! We explain that the bus stop is like a mile away. She asks, “Will it be safe if I’m walking down there at night?” Um, we can’t guarantee your safety if you choose to walk down a dark street at night. This did not sound like a practical idea, so I ended up telling her we had just rented our last storage unit to get her to buzz off.
7. A crazy-eyed young storage tenant comes in to give notice she’s moving out. She fills out the vacating notice, and says matter-of-factly, “I corrected a grammatical error on your form.” Okay then. When she leaves, I examine it. I cannot find any error, nor did she make any kind of correction.
8. A trashy looking woman with orange hair and drawn-on eyebrows came in to rent a storage unit. When my coworker tells her the price, the customer says “God, you’re a rip-off artist!” And then mutters to herself, “White bastards”. (Note that she herself is white.)
1. Guy calls. Wants to pay us electronically. He wants us to walk him through his bank’s website. If you need assistance with your banking, shouldn’t you call YOUR BANK?
2. Guy calls and says he used to live in our apartments and moved out four years ago. He asks “Do you have my cat?” He says that way back when he used to live here, at some point his cat ran away. He wants to know if anyone has since “returned” it to us. Why, yes, sir, in fact we have had a cat living in our lost-and-found box for the last five years... oh wait, sorry, that cat doesn’t meet your description. Not yours. Bummer.
3. Woman is in to sign her new apartment lease and is sneering at me the whole time, pointing at every sentence and huffing about every little thing. “Well this is a weird one!”, she exclaims, pointing to the line that says ‘No Public Drinking of Alcohol’. Is that going to be a problem for you, ma’am?
4. Person calls and asks a million questions about our apartments. Ten minutes into the conversation, she says “Do you allow dogs?” Absolutely not. She’s very disappointed: “Aw. It’s SOOO hard to find rentals around here that allow dogs!” Very true. So shouldn’t that be the FIRST thing you ask?
5. Person calls looking for directions. Our office is in one place, and the storage unit are down the street. She insists this is not true, that the office and storage units are at the same location. She argues this up and down. “There MUST be some storage units where you are! It says so on the website!” No, that is our OFFICE address you see on the website. The place you need to go before you can get into the storage units. She states “No, you’re wrong. You don’t know what you’re talking about.” I’m pretty sure I am more familiar with my workplace than you are, random stranger who has never been here before.
6. Same person calls back like 10 times an hour. Apparently she is 68, and will somehow be bringing her things to storage by bus every day. !?! We explain that the bus stop is like a mile away. She asks, “Will it be safe if I’m walking down there at night?” Um, we can’t guarantee your safety if you choose to walk down a dark street at night. This did not sound like a practical idea, so I ended up telling her we had just rented our last storage unit to get her to buzz off.
7. A crazy-eyed young storage tenant comes in to give notice she’s moving out. She fills out the vacating notice, and says matter-of-factly, “I corrected a grammatical error on your form.” Okay then. When she leaves, I examine it. I cannot find any error, nor did she make any kind of correction.
8. A trashy looking woman with orange hair and drawn-on eyebrows came in to rent a storage unit. When my coworker tells her the price, the customer says “God, you’re a rip-off artist!” And then mutters to herself, “White bastards”. (Note that she herself is white.)
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